Shipping policy

Processing

Orders dispatch in 2–4 business days (Mon–Sat), unless marked made-to-order or pre-order.

Delivery (India) — indicative

  • Metros: ~–5-7 business days

  • Other cities/towns: ~7-10 business days

  • Remote/North-East/J&K: ~10-12 business days
    Delays from weather/festivals/couriers are outside our control.

Shipping Fees

Actual fees (and any free-shipping threshold, if active) are shown at checkout. Cash-on-Delivery (if enabled) may carry an additional fee.

Tracking

You’ll receive an email/SMS with a tracking link after dispatch. Tracking may take up to 24 hours to activate.

Address Changes & Non-delivery

Update address before dispatch by emailing info@divyaneel.com with your order number. If the courier marks an order undeliverable due to an incorrect address or repeated delivery attempts, we’ll assist with re-shipping (additional charges may apply).

Damages & Issues (48-hour window)

If your parcel arrives damaged or incorrect, email info@divyaneel.com within 48 hours of delivery with:

  1. Order ID, 2) Outer box + product photos (unboxing video helpful), 3) Description of the issue.
    We’ll resolve via replacement/repair/partial refund as per our Refund Policy.

Returns & Exchanges

Please see our Refund Policy for eligibility, timelines, and steps. Decorative brassware is typically returnable only for transit damage/defects reported within the window.

International Shipping

Currently India only. For international enquiries, write to info@divyaneel.com

Last updated: {16-08-2025}